Tier 1 Assist

We know the struggle of balancing fast response and first call resolution. Tier 1 Assist provides trained Tier 1 technicians who can answer phones, work emailed tickets or, do what your business needs, when you need it most.

Service Summary:


  • Communicate with clients
  • Perform Tier 1 troubleshooting
  • Resolve tickets
  • For more service information, click HERE
  • Users get someone on the phone that can resolve their issue.
  • Technical troubleshooting steps are completed and documented
  • Tier 1 resources can be brought into your team during high volume hours or days.

Priced Per Hour
Avg $35/hr.
Contact us for an estimate!

What is Tier 1 Assist?

Our Tier 1 Assist service is focused on bringing technical troubleshooting and resolutions closer to users. The team is trained to answer phones, handle incoming email tickets, perform standard Tier 1 troubleshooting, and resolve issues or route the user to the most efficient escalation.

We charge per hour based on how many resources you need. This gives flexibility to your team and allows you to utilize Tier 1 Assist in ways that best fit your needs.

Schedule time with us here if you are interested!

Service Goals

In order to be successful, we need to define success. Success goals will be defined during service development in order to ensure your unique outcomes are achieved.

We've helped hundreds of companies overcome their support struggles.

How can we become your ally?

Schedule Meeting