We know the struggle of balancing fast response and first call resolution. Tier 1 Assist provides trained Tier 1 technicians who can answer phones, work emailed tickets or, do what your business needs, when you need it most.
Our Tier 1 Assist service is focused on bringing technical troubleshooting and resolutions closer to users. The team is trained to answer phones, handle incoming email tickets, perform standard Tier 1 troubleshooting, and resolve issues or route the user to the most efficient escalation.
We charge per hour based on how many resources you need. This gives flexibility to your team and allows you to utilize Tier 1 Assist in ways that best fit your needs.
Schedule time with us here if you are interested!
In order to be successful, we need to define success. Success goals will be defined during service development in order to ensure your unique outcomes are achieved.
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