Help Desk

Front-line technicians who quickly respond to and resolve incoming requests.

Service Summary:

Outcomes:

  • Answer phone calls, respond to chats and emails
  • Log, update, and resolve tickets
  • Perform basic troubleshooting
  • For more service information, click HERE
  • Users are quickly greeted
  • Technical troubleshooting steps are completed and documented
  • User's tickets are resolved or escalated within 15 minutes of troubleshooting starting

Tickets Per Month:

0 - 19
20 - 99
100 - 499
500+
Service
Business Hours
After Hours
Help Desk Standard
$8.00
$10.50
Help Desk Custom
$12.00
$14.50
Service
Business Hours
After Hours
Help Desk Standard
$6.00
$7.50
Help Desk Custom
$10.00
$12.50
Service
Business Hours
After Hours
Help Desk Standard
$6.00
$7.50
Help Desk Custom
$8.00
$10.00

Contact us for pricing discounts.

*Prices are per ticket

Tier 1 Assist

We know the struggle of balancing fast response and first call resolution. Tier 1 Assist provides trained Tier 1 technicians who can answer phones, work emailed tickets or, do what your business needs, when you need it most.

Service Summary:

Outcomes:

  • Communicate with clients
  • Perform Tier 1 troubleshooting
  • Resolve tickets
  • For more service information, click HERE
  • Users get someone on the phone that can resolve their issue.
  • Technical troubleshooting steps are completed and documented
  • Tier 1 resources can be brought into your team during high volume hours or days.

Priced Per Hour
Avg $35/hr.
Contact us for an estimate!

Staff Placement

Leverage our hiring channels and experts and let us find the perfect fit for your open positions.

Service Summary:

Outcomes:

  • Job Posting Creation
  • Candidate Screening & Interviewing
  • Interview Scheduling & Coordination
  • For more service information, click HERE
  • Ensure you find the best permanent fit for your team.
  • Free up your hiring managers to focus their time on candidates that are vetted.

Price: 10% of Employee's Annual Salary
($3.5k minimum)

User and PC Setups

Setting up users and PCs is time-consuming. We streamline the setup and ensure your accounts and PCs are ready to be used quickly.

Service Summary:

Outcomes:

  • PC Configuration
  • Image Management
  • User Configuration
  • For more service information, click HERE
  • Unwanted software won't waste your PC resources
  • Imaging is up-to-date and applied quickly
  • User files and applications are setup and ready to be used
Service
Price
Configuration
$35 per PC
Configuration + User Setup
$100 per PC
Base Image
$150 per PC
Base Image + User Setup
$200 per PC
Application Installation
$35 per Hour
* A one-time onboarding fee of $500 per company is required
**Monthly pricing is also available with a yearly commitment

Security Operations

Security specialists who monitor and respond to security events.

Service Summary:

Outcomes:

  • Fast response to security events
  • Validate issues and confirm impact
  • Resolve security related issues and requests
  • For more service information, click HERE
  • Incident impacts are limited due to prompt response
  • Efficient response based on our team's understanding of security threats
  • Quick identification and resolution will save time and money

Tickets Per Month:

0 - 19
20 - 99
100 - 499
500+
Service
Business Hours
After Hours
SOC Standard
$10.00
$12.50
SOC Custom
$18.50
$22.75
Server Patching
$8.00
$8.00
Service
Business Hours
After Hours
SOC Standard
$10.00
$12.50
SOC Custom
$17.00
$21.25
Server Patching
$8.00
$8.00
Service
Business Hours
After Hours
SOC Standard
$10.00
$12.50
SOC Custom
$15.00
$18.75
Server Patching
$8.00
$8.00

Contact us for pricing discounts.

*Prices are per ticket

Network Operations

Network specialists who prevent outages, resolve alerts and communicate when outages are occurring.

Service Summary:

Outcomes:

  • Triage alerts
  • Troubleshoot network issues
  • Notifications of outages
  • For more service information, click HERE
  • Actionable alerts are identified and resolved or escalated
  • Warning alerts are resolved before becoming an outage
  • Outages are identified and communicated

Tickets Per Month:

0 - 19
20 - 99
100 - 499
500+
Service
Business Hours
After Hours
NOC Standard
$8.00
$10.00
NOC Custom
$15.50
$19.00
Service
Business Hours
After Hours
NOC Standard
$8.00
$10.00
NOC Custom
$14.00
$17.50
Service
Business Hours
After Hours
NOC Standard
$8.00
$10.00
NOC Custom
$12.00
$15.00

Contact us for pricing discounts.

*Prices are per ticket

Quality Control

A Quality Control program to ensure everyone on your team can deliver the best customer experience.

Service Summary:

Outcomes:

  • Review and Score Ticket Quality
  • Review and Score Call Quality
  • Client Complaint Review
  • Monthly QC Report
  • For more service information, click HERE
  • For higher level Tier 1 or 2 technical troubleshooting, review our Staff Augmentation services HERE
  • Clear, actionable improvement opportunities via the Monthly QC Report
  • Timely notification of poor client engagements
  • Timely feedback on complaints

Tickets Per Month:

0 - 19
20 - 99
100 - 499
500+
Service
Business Hours
After Hours
Service Desk Standard
$11.00
$14.25
Service Desk Custom
$14.50
$16.50
Service
Business Hours
After Hours
Service Desk Standard
$9.00
$11.25
Service Desk Custom
$12.00
$15.00
Service
Business Hours
After Hours
Service Desk Standard
$9.00
$11.25
Service Desk Custom
$10.00
$12.50

Contact us for pricing discounts.

*Prices are per ticket

Soft Skills Training

Tailored training to equip your team with the skills they need to "WOW" your customers.

Service Summary:

Outcomes:

  • Email & Phone Soft Skills
  • Difficult Customer & Complaint Handling
  • Optional: Successful Habits to Start & End the Day
  • Optional: Troubleshooting Hard Skills
  • For more service information, click HERE
  • Superior Customer Experiences
  • Training integrated with Your Core Values
  • Training Material Provided for New Hire Onboardings

Tickets Per Month:

0 - 19
20 - 99
100 - 499
500+
Service
Business Hours
After Hours
Help Desk Standard
$8.00
$10.50
Help Desk Custom
$12.00
$14.50
Service
Business Hours
After Hours
Help Desk Standard
$6.00
$7.50
Help Desk Custom
$10.00
$12.50
Service
Business Hours
After Hours
Help Desk Standard
$6.00
$7.50
Help Desk Custom
$8.00
$10.00

Contact us for pricing discounts.

*Prices are per ticket

Consulting

Let our experience in IT Services and Business Management guide your team.

Service Summary:

Outcomes:

  • New Service Design
  • Business Improvement
  • Process Development
  • Business Intelligence and Analytics
  • For more service information, click HERE
  • Ensure new services are setup to achieve your goals
  • Understand how to define your goals, how to set a baseline and measure progress, and how to improve them
  • Automate reporting that will drive action in your business

Price: $150 per Hour
(Discounted Blocks are Available)

We've helped hundreds of companies overcome their support struggles.

How can we become your ally?

Schedule Meeting