What is the Quality Control Service?

Our Quality Control Service provides you with a full Quality Management Program for your support staff.  Using ticket and call reviews, we will systematically score your customer interactions based on numerous criteria ranging from the warmth of greeting to information gathering during troubleshooting and more. 
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Each month you will then receive a detailed Quality Control Report to help you benchmark your overall team and team member performance. Flexible packages also allow you to choose the number of customer interactions that you want to be scored—all at fraction of the cost of hiring an analyst! 

We also provide timely feedback to management on any complaints or negative interactions we score.

Service Options

We help you identify how many interactions your team should have scored each month.

Service Goals

• Quality scoring of predetermined number of customer interaction (phone / email)
• Timely feedback provided on complaints or negative interactions we score
• Monthly Quality Control provided with valuable insights on team and individual performance
• Quality Control Trending Reports will also show your performance and improvements over time