A Quality Control program to ensure everyone on your team can deliver the best customer experience.
Contact us for pricing discounts.
Our Quality Control Service provides you with a full Quality Management Program for your support staff. Using ticket and call reviews, we will systematically score your customer interactions based on numerous criteria ranging from the warmth of greeting to information gathering during troubleshooting and more.
Each month you will then receive a detailed Quality Control Report to help you benchmark your overall team and team member performance. Flexible packages also allow you to choose the number of customer interactions that you want to be scored—all at fraction of the cost of hiring an analyst!
We also provide timely feedback to management on any complaints or negative interactions we score.
We help you identify how many interactions your team should have scored each month.