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Templates
Build Your Own ScoreCards Sheet
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Use this template to organize and define your own scorecards.
Scorecard Template
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The scorecard template can be used to create your own scorecard for a role not listed in our library.
Scorecard Examples
Engineer, Network
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Network Engineers are high level resources who specialize in network administration and configuration.
Engineer, Systems
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Systems Engineers are high level resources who specialize in server, workstation, application and cloud administration and configuration.
Help Desk Technician, Level 1
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Help Desk Technicians specialize in being the front-line support of organizations. They should be resolving quick hit items and are resolving tickets in less than 15 minutes.
IT Field Technician
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Field technicians normally work at client sites and on project-type work efforts, but can be used as remote technicians when remote work is low.
Internal and Toolset Administrator
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Internal and toolset administrators support your internal tools and IT systems.
PC Imaging Technician
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PC Imaging technicians work on imaging and building PCs. They may or may not be involved with the user set up and deployment, depending on your team's setup.
Project Coordinator
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Project Coordinators own communicating project activities. They are responsible for scheduling updates, providing client and internal project reporting.
Project Engineer, Network
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Network project engineers are responsible for designing and implementing secure and efficient networks for client projects.
Project Engineer, Systems
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Systems project engineers are responsible for architecting and deploying secure and reliable systems.
Project Manager
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Project Managers are responsible for communicating and ensuring projects are completed on-time, on-budget, and executed efficiently.
Project Technician
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Project technicians work with project engineers and handle the tasks needed to complete projects outside of the engineering skill level.
Service Coordinator
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Service Coordinators ensure that service tickets are properly prioritized, assigned, and driven to resolution.
Sr. Project Technician
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Sr. Project Technicians execute higher level project tasks and ensure quality outcomes are produced during the project.
System Administrator, Level 2
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Level 2 System Administrators specialize in handling and resolving support tickets. They should be resolving tickets in less than 60 minutes.
System Administrator, Level 3
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Level 3 System Administrators specialize in handling and resolving support escalations. They should be resolving all escalated tickets and working with vendors or engineering on complex issues.