Our Services
Greater success starts here.
Help Desk Services
ALLIED understands the pivotal role of front-line technicians in promptly addressing and resolving incoming requests. Our Help Desk services team is tailored to equipped with the necessary tools and resources for seamless support delivery. Our technicians can efficiently handle incoming requests, ensuring swift resolution and optimal client satisfaction.
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Network Operations
Empower your network stability with our Network Management Services, led by specialized professionals dedicated to preventing outages, resolving alerts, and timely communication during disruptions. Our service summary includes the efficient triage of alerts, thorough troubleshooting of network issues, and prompt notifications of outages.
Security Operations
Elevate your security posture with our Security Monitoring and Response Services, where dedicated specialists vigilantly monitor and swiftly respond to security events. Our service summary includes fast response to security events, thorough validation of issues, and efficient resolution of security-related requests.
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Staff Augmentation
Staff Augmentation provides the flexibility you need to fill critical positions without the long-term commitment of a full-time hire. We offer skilled professionals from our own team to seamlessly integrate into your workforce, helping you bridge gaps and maintain productivity. Whether you're facing a temporary surge in workload or need specialized expertise for a project, our staff augmentation services ensure you have the right talent in place, exactly when you need it.
Staff Placement
Similar to Staff Augmentation, we specialize in helping businesses find the ideal candidates for their open positions. With our extensive hiring channels and expert recruiters, we streamline the recruitment process, allowing you to focus on what matters most – running your business. Our comprehensive staff placement services include creating job postings, screening and interviewing candidates, and coordinating interviews, ensuring you find the best permanent fit for your team.
Quality Control
Ensure that every member of your team can consistently provide the best service possible. Our Quality Control program includes reviewing and scoring ticket and call quality, as well as analyzing client complaints to identify areas for improvement. With our Monthly QC Report, you'll receive clear, actionable insights to enhance performance and elevate the customer experience. Trust us to provide timely notifications of poor client engagements and valuable feedback on complaints, empowering your team to continuously improve and excel.
Consulting & Professional Services
Consulting and Professional Services offer your business the expertise it needs without the commitment of adding to your headcount. When your team is at capacity but critical projects demand attention, our highly experienced professionals are here to step in. From system administration and engineering to business operations consulting, we provide expert guidance and hands-on support to manage internal and external projects and drive success. Whether you need strategic advice on toolsets, innovative ideas to propel your business forward, or specialized skills for complex tasks, our consulting and professional services ensure you stay on track and achieve your goals efficiently.
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Soft Skills Training
Unlock the potential of your team with our Training Services, meticulously crafted to equip them with the skills necessary to deliver exceptional customer experiences that "WOW" every time. Our tailored training covers essential areas such as Email & Phone Soft Skills, Difficult Customer & Complaint Handling, and optional modules on Successful Habits and Troubleshooting Hard Skills.