What are Network Operation Services?

Our Network Operation (NOC) service is focused on providing an excellent customer experience with fast responses and informed decision-making. The team is trained to respond to and resolve in-scope issues or route the issue to the quickest, most efficient resolution.

The ticket rate is determined based on when tickets are created.
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Our business hours are Monday - Friday 6:00 am ET - 6:00 pm ET.
Times outside of business hours and all US Government holidays are classified as after hours.

• Host / Server Disk Space
• Host / Server CPU Utilization
• Host / Server Memory Utilization
• Host / Server Offline
• Router / Firewall Offline
• Switch Offline
• Access Point Offline
• Circuit / Internet Outage
• Service Not Started / Running

Custom Services

If you need assistance with Network Operation services outside of the items listed above, we can work together to create a service that meets your needs.

Service Goals

In order to be successful, we need to define success. Below are the metrics to which we hold our team accountable to ensure we are delivering a service that brings value to our clients:

• Respond to Critical priority events in < 15 minutes
• Respond to High priority events in < 30 minutes
• Respond to Normal or Low priority events in < 60 minutes